Faq

Do you work on laptop and desktop?

• Yes we do any brand also.

Do you have any testimonies ?

• Google Reviewson

How long it’s the turn around?

• Software Related Problems most of the time take 24 to 48, but we also have express service under customer Request.

Do you service Mac Computers?

• Yes we also service apple devices, Imac, Mac Book Pro, Mac Book, Etc

Any Diagnostic Fee?

• Diagnostic Fee its only $25 on laptop and desktops system, but If we Do any service for you the diagnostic service its FREE !!!

Why Triangle Pc geek and no others?

• First we like to offer the best service on town at the best price, service is always the main purpose of this store, we offer reliable prices and certified technician that work for you, we offer fast turn around and always free answer to all yours questions, we like to inform and educate our customer the best that we can.

Is it cheaper to upgrade my system or just buy a new system?

• It is usually almost always cheaper to upgrade an existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

Is your work guaranteed?

• Yes. We will always work with you to make sure you are satisfied with our work. If you ever have a question or concern over our service, our customer satisfaction team is ready to make sure you are happy. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example, sometimes computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.

Can you help me with getting pictures off my digital camera and/or emailing photos?

• Yes. If you have any type of questions relating to any electronic devices, don't hesitate to give us a call. We are here to help.

What should I do if my hard drive crashes?

• Bring your computer to one of our retail locations. In addition to replacing your hard drive, in most instances we are able to recover data that is on your bad hard drive.

Can a laptop screen be fixed?

• Yes. It’s one of the most common problems with laptops. Just bring your laptop to one of our retail locations and we can repair your broken screen.

What forms of payment do you accept?

• We accept cash, and credit cards (plastic). Visa and Master Card, Sorry other credit cards we do not accept at this time.

How are your prices so much better than your competitors?

• Because we have built a large customer base that trust us to deliver exceptional service at an affordable price, we strive to keep it that way. We also do not spend large amounts of money on radio ads to talk negatively about our competition.

Do you sell used computers?

• We do sell used computers. While we do not keep a constant inventory of used systems, we do have used systems available for sale on a regular basis.

Do you sell new computers?

• YES we do! While we don't custom build PC, we do buy factory direct PC's from Dell, HP, and many other manufactures.

Obscene sites have appeared in my Web Browser. Icons have appeared on my desktop that I don't recognize. I'm getting pop-ups even when I'm not connected to the Internet. What's happening?

• It's spyware hijacking your system. Left to do its business, spyware can not only slow down your system, but also open it up to more infection, and in some cases cause your computer to completely fail. Call us to set up a virus and spyware removal appointment. We can also setup software on your system to keep spyware off your computer in the future. Whatever the infection, we are here to help.

How do I know if I have a virus on my computer?

• If your computer has pop-ups when you log in (even before you open the browser), redirects you to websites different from where you were trying to go, runs really slowly or behaves differently from what you normally experience, then you probably have a virus.

I have a virus on my computer. What should I do?

• Call us immediately. The problem will not get better on its own – it will only get worse. Should you delay, you run the risk of losing valuable data on your computer.

How do viruses get into my computer?

• Every virus is created by a programmer. Although most people believe these are just malicious individuals looking to create havoc, in reality, most are creating these programs for money. Hackers are paid for pop-ups, stealing your financial information, and controlling your computer. Some hackers are able to control millions of computers, and make millions of dollars a month. That’s quite an incentive for them to create new viruses everyday, AND to study the most popular anti-virus software to be able to break in.
• Be aware that you might also inadvertently allow spyware into your computer. For example, some sites will offer FREE giveaways or entry into a contest. Although many of these offers are legitimate, we recommend you stay away from such offers. Your chances of winning a legitimate contest are extremely low, and it’s more likely you’ll contract a virus.
• Lastly, many viruses get into your computer either through email attachments and the websites you visit. If you don’t know who sent the email, don’t open the attachment! Probably the biggest sources of viruses for our members are popular social networking sites, online gaming, file sharing, and adult websites - viruses are often on high-traffic websites so as to affect the most people.

I have Antivirus Software and my computer still has a virus. How did this happen?

• Although it is true that no anti-virus program is 100% effective, some are much better than others. Because of market share, anti-virus products like Norton and McAfee are targeted by malicious software creators because they stand to reach a larger target audience. Your best bet is to stay away from known virus/malware websites, and be very careful what you open or click on through social networking websites. Using an effective anti-virus is also an absolute must.